Alarms module

The alarms module contains settings for automated notifications about events in the Reslink platform. Step-by-step instructions for setting up alarms are available in the Receive alarms section. This reference section provides a list of the Alarm settings.

To manage alarms, go to the Define > Alarms page. You can fine-tune the table columns: to choose what user information is shown (for example, alarm priority), click Settings at the top of the page.

To edit the settings of a particular alarm, go to the Define > Alarms > <Alarm name> page.

Requires

Alarm ID
The alarm identifier (generated automatically).
Alarm name

The alarm name. Use a key phrase that appears in the trigger transaction (any fragment of the transaction content).

Settings

Priority
The alarm priority for information purposes: Low, Normal or High.
Popup type
The display of the alarm pop-up on the Realtime > Alarm status page:
  • None – The pop-ups aren't shown.
  • Message popup – Pop-ups show the alarm name.
  • Map popup – Pop-ups show a map with the user location information.
Sound alarm
Use audio signal for pop-ups.
Alarm options
Recipients for the email or SMS alarms:
  • Site based – Send alarms to the contacts specified in the site settings (Alarm emails/ Alarm phones fields).
  • Location based – Send alarms to the contacts specified in the location settings (Alarm emails/ Alarm phones fields).
  • Employee based – Send alarms to the user who generated the transaction.
  • Form content based (only for email alarms) – Send alarms to the email specified in the form.
Module for reporting
The content of the email alarm attachment:
  • Transactions – Transaction report (to specify the transaction, enter any fragment of transaction content in the Alarm name field).
  • Default – Form sent from the app (to specify the form, enter the form name (or its fragment) in the Alarm name field).

General

Alarm type
The type of alarm used for searching and filtering alarms. To create a new type, click Edit.
Alarm group
The alarm group. Web users can be given rights to manage specific alarm groups. For example, groups could be regions – North, South, East, West. The region manager doesn't need to see another region's data in the system. Also, a manager who has access to all groups can view the data by alarm group. To create a new group, click Edit.
Alarm color
The alarm colour to highlight it in the Realtime and Reports view.
Comment 1
Alarm description for information purposes.
Comment 2
Alarm description for information purposes.

SMS

Send SMS
Send alarms via SMS.
Alarm phone(s)
The phone numbers for sending alarms (in addition to the recipients specified in the Alarm options field).
Alarm message
The alarm message text.

Email

Send email
Send alarms via email.
Alarm user profile

The user profile with the email attachment fields settings (see the Set up alarm emails section).

Alarm email(s)

The email addresses for sending alarms (in addition to the recipients specified in the Alarm options field)

Alarm subject

The subject of the alarm emails.

Alarm email

The alarm email text.

Attachment

Include attachment in the email.

Attachment type
Attachment format: PDF, CSV (separated with semicolon ";"), XLS.

PDF files can have the following layouts:

Messages

Send message

Send alarms via internal messages in the app.

Message subject
The alarm message subject.
Message text
The alarm message text.
Priority
The priority of the message:

  • High – Push notification delivered to the app right away. The user is forced to open the message.

  • Normal – Message delivered when the app is in use. The user gets a pop-up prompting them to read or postpone the message.

  • Low – Message delivered when the app is in use. The user sees a badge counting unread messages on the inbox icon.

Sound type
The sound alarm options:

  • Standard – Device beeps and vibrates three times.

  • Silent – No sound or vibration.

  • Alarm – Device beeps and vibrates continuously until the message is read.

Auto-delete message

Delete messages after they are read.

Must reply
Deprecated setting.
Reply code
Context
The context activated by the reply button in the message.