Create tickets

You can create tickets straight in the web service. To do it:

1. Go to the Tickets > Incident tracker page and click Add new.

   

2. Fill in the fields:

   • Location – The location where the work is to be carried out.
   • Requestor name/ email/ telephone – Information about the person who submitted the task request.
   • Subject – The subject of the ticket.
   • Description – Description of the issue.
   • Ticket priority – The priority of the ticket.
   • Owner – The supervisor who manages the work of the employees on the spot. This field is turned on in the queue settings.